Contributing to Best Practice in Life

National mental health foundation SuperFriend recently released Action Area 7 of their guide for ‘Best Practice Framework for the Management of Psychological Claims’. Two years in the making, the guide was developed with input from a range of industry experts, including Work Health Group’s CEO David Sagar and IPAR’s National Manager Business Development, Georgina Lamb.

SuperFriend is a national mental health foundation focused on maximising employee wellbeing, and reducing the incidence and impact of suicide and mental illness on individuals at work. SuperFriend partners with superannuation funds and group life insurers to develop tailored solutions, including SuperFriend programs in workplaces and resources that are available to the public.

Over two years ago, SuperFriend commenced the development of a best practice guide for the management of psychological claims. The aim was to provide practical recommendations to insurers and the broader personal injury sector in order to improve outcomes for the person on claim and the insurer.

David Sagar was a member of the expert panel drawn together to develop the guide and Georgina Lamb provided expert input at reference guide workshops and feedback groups. Action Area 7 of the guide focuses on the health benefits of recovery at work for all employees regardless of disability insurance scheme, and addresses the key challenge of promoting stay at work for life insurance claims.

Action Area 7 also features IPAR’s collaboration with ClearView Life Assurance Limited (see page 53), where IPAR delivered a program to optimise rehabilitation within life claims management to help better meet the needs of the insurer while ensuring they were in the best interests of the person on claim.

For further information on best practice for psychological claims within life insurance, please contact Stephanie Vujacic via

Positivum launch 2018

Positivum – a guide forward after trauma

Melbourne. An enormous amount of research, team work and knowledge sharing was celebrated on Wednesday, 31 January, when IPAR welcomed Phoenix Australia Centre for Posttraumatic Mental Health, Dr Peter Cotton, Monash University and our customers to the official launch of IPAR’s Positivum – a guide forward after trauma.

Exposure to trauma can affect anyone, at any time. Reactions are complex and disorientating, and can have a huge impact on a person’s life and that of their family, friends and colleagues.

People who have been exposed to trauma need specific care and support to stay at, or return to work. Positivum – a guide forward after trauma aims to do just that. The tailored post trauma Positivum assessment identifies areas of need and the subsequent health coaching program addresses them.

It takes a team to raise a product! We would like to extend many thanks to Associate Professors Darryl Wade and Andrea Phelps from Phoenix Australia Centre for Posttraumatic Mental Health, Dr Peter Cotton, our research partners at Monash University, in particular Dr Dianne Sheppard, The Behavioural Insights Team, our design team at MOO, and of course, thanks and congratulations to the IPAR team, Dorothy Frost, Rachel Stanislaus, Louise Pitcher and Georgina Lamb.

We are now looking forward to rolling this program out across Australia and helping the many people affected by trauma. If you’d like to learn more, please link in with Louise Pitcher or Georgina Lamb.